Hospitality and Leisure

Discipline Areas

User reviews

Make it, or Fake it?

By Evelyn Loh Geok Yan

Certainly, many are aware of the economic impact of counterfeit goods, though the impact of fake reviews is much less familiar. According to the World Economic Forum, online reviews impact a large portion of the global e-commerce spending, i.e. $3.8 trillion.

SHSM & Mariott

Igniting Internship Aspirations: SHSM Internship Talk Series

By Farah Atiqah Md Noor
This article discusses the need for internship programmes to help achieve career goals. With the School of Hospitality and Service Management Internship Talk Series as a focal point, Farah Atiqah, lecturer and Associate Programme Leader for Internships, shares about how this event became…
Game-based Learning

Game-based Learning

By Dr Elangkovan Narayanan Alagas
How a simple class activity can assist in achieving the necessary learning taxonomies.
Youth Hostel Businesses & the COVID-19 Aftermath

Youth Hostel Businesses: the COVID-19 Aftermath

By Dr Philip Pong Weng Wong
Youth hostels have shaped tourism development but faced challenges due to the pandemic's impact on shared spaces.
Shawn Choy Wei Jan

Shawn Choy Wei Jan: An Entrepreneur’s Journey

Shawn shares what makes him a successful entrepreneur and how ºÚÁÏÉçhas been instrumental in his career development.
Unveiling the Undercurrents: Navigating Over-Tourism in Post-Pandemic Asia

Over-Tourism in Post-Pandemic Asia: Navigating the Travel Boom

By Associate Professor Dr Daniel Chong Ka Leong
Discover how the post-pandemic travel surge is impacting popular Asian destinations and what can be done to manage over-tourism sustainably.
Howard Jefferson Kusnowirjono: Cooking Up Change

Howard Jefferson Kusnowirjono: Transformative Journey in Cooking Up Change

Embark on a culinary journey of flavours and change.
Hospitality United: Reshaping the Future

Hospitality United: Reshaping the Future

By Dr Gary Thomas Daniels
Forging success through collaborations, where industry and academia unit.
Unveiling the Resilience of Micro and Small Enterprises in Tourism Destinations

Navigating Growth Pathways in Micro and Small Tourism Enterprises

By Associate Professor Dr Alexander Trupp
Discover the resilience of small tourism businesses forging pathways to growth.
The Internship Dilemma

The Internship Dilemma: Bridging the Industry-University Gap

By Vijaya Malar Arumugam and Anisha Chai Mee Fong
Experience the vital role of internships in bridging university learning to industry realities.
Building a firm foundation in events management through experiential learning

Experiential Learning Firms Foundation in Events Management

By Evelyn Loh & Hairani M Nur
With careful consideration, events educators can collaborate with conference owners to produce corporate or social events that centre on students’ skills attainment and knowledge application.
Brands beware! Consumer discontent is contagious

Brands Beware! Consumer Discontent is Contagious

By Evelyn Loh Geok Yan
This article discusses the reciprocal relationship between consumers and brands.